Our aim is for the work to match the brief you confirmed. If it does not, we correct it. If you want something different, that is new work. These rules come from the Terms of Service.
What we correct at no charge
If the delivered work does not match the brief you confirmed, we correct it at no extra cost. For example:
- A wrong fact
- The wrong tone
- The wrong emphasis
- A piece in a language other than the one your brief asked for
- Any other mistake on our side
When to ask
Within a reasonable time after delivery, so we can put it right while the work is still fresh.
What counts as new work
If what you ask for is materially different from the confirmed brief, it is new work with its own price. For example:
- A different offer
- A different audience
- A new topic
- A rewrite of a piece you approved
- A version in the other language that your brief did not include
Either way, we tell you which of the two we think it is before we do anything.
Illustrative examples
| What you ask for | What it is |
|---|---|
| The phone number on the page differs from the one in your brief | A correction |
| An article is more formal than you asked for | A correction |
| A page for a different offer from the one in your order | New work |
| An article on a topic that was not in your order | New work |
| An Arabic version of a page you ordered in English only | New work |
How to ask for a correction
Reply to our email or write to us, and include:
- The link to the page or the article, from your delivery report
- What exactly is wrong
- What it should say instead, and the source if it is a figure
A clear request is handled faster. If you have several notes, put them in one message.
Approval before publishing means fewer corrections
If every sentence matters in your business, the Pro level sends you the work before it is published, and it only goes live with your approval. Details are in Reviewing work before it is published (Pro level).
When money is refunded
The Terms of Service set out two cases:
- If we cannot accept an order because it falls outside what we do, or under our acceptable use rules, we tell you and refund anything you paid.
- If we stop work for the same reason after it has started, we refund what you paid for work not yet delivered, and we tell you why.
The Terms also say that our total liability for any order is limited to the amount you paid for that order. For any question about your own order, write to us.
Send correction requests to mail@seomisr.com.